Operations Manager - NorCal

AXCEPT | Bay Area, CA (Hybrid)

Why AXCEPT?

At AXCEPT, we're building the future of how service businesses get paid. But great technology only works if merchants can actually adopt it without disruption. That's where you come in. As our Operations Manager, you're the person who ensures every new merchant has a seamless transition to our platform—zero downtime, zero headaches, and a great first impression. If you love solving operational challenges, working directly with businesses, and having equity in a growing company, this is your opportunity.

What You'll Be Doing:

You'll own the merchant onboarding process from signed contract to live payments. This means coordinating with merchants, our technical team, and payment processors to ensure smooth transitions. You're the person making sure a dental office doesn't lose a day of revenue because of a payment system migration, or that a med spa's first transaction on our platform goes perfectly.

Your day includes managing onboarding timelines, troubleshooting issues before they become problems, communicating with merchants about next steps, coordinating technical setup with our development team, and ensuring compliance with payment processing requirements. You'll also build and improve our onboarding processes as we scale.

Your Impact:

• Own the merchant onboarding experience from contract signing to first successful transaction

• Ensure zero business disruption during payment system transitions—no downtime, no lost revenue

• Build scalable onboarding processes and documentation as we grow

• Act as the primary point of contact for merchants during onboarding—you're their advocate

• Coordinate between sales, technical teams, and payment processors to deliver smooth implementations

• Identify operational bottlenecks and work with leadership to solve them

What You Bring:

Experience & Background

• 3-5+ years in operations, customer success, implementation, or project management roles

• Experience managing onboarding, implementation, or customer transition processes

• Track record of handling multiple projects simultaneously while maintaining quality

• Strong communication skills—you can explain technical concepts to non-technical audiences

Bonus Points

• Experience in FinTech, payments, SaaS, or B2B service businesses

• Familiarity with payment processing systems or merchant services

• Experience building operational processes from scratch

• Background working with service businesses (dental, medical, professional services)

Who You Are

• Highly organized—you can juggle multiple onboarding projects without dropping the ball

• Detail-oriented—you catch problems before merchants do

• Customer-focused—you genuinely care about merchant success and smooth experiences

• Proactive problem-solver—you don't wait for issues to escalate, you handle them early

• Calm under pressure—when issues arise, you stay composed and find solutions

• Process-minded—you think about how to make things repeatable and scalable

• Collaborative—you work well with sales, technical teams, and external partners

Compensation:

Base Salary: $85,000 - $100,000

• Competitive salary based on experience

Equity

• 0.5% - 1% equity stake in AXCEPT

• Share in the company's growth as an early operations hire

Why You'll Love Working Here:

• Hybrid work model—balance between merchant-facing work and focused project time

• Direct impact—you're the reason merchants have great experiences with AXCEPT

• Build the playbook—you're creating the processes we'll use as we scale

• Small team—your voice matters and you can shape how we operate

• Variety—every merchant onboarding brings unique challenges and opportunities

• Growth opportunity—as the company scales, so does your role and team

About AXCEPT:

AXCEPT is a FinTech company building technology for merchants to modernize the payment experience. We help service businesses accept payments faster and access their revenue quicker. Our solutions are built for B2C service businesses that are transitioning to digital operations and need payment technology that actually works for them, not against them.

AXCEPT is an Equal Opportunity Employer

We are committed to building a diverse team and creating an inclusive environment where everyone can thrive. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.